Zack Gordon, the senior manager of homeowners claims at CSAA, has been with the carrier for 18 years and has witnessed significant changes in how property is insured and how property claims are managed. CSAA covers a vast territory spanning from Northern California to New England, encompassing 23 states and Washington, D.C. Gordon oversees a team of about 200 individuals who handle a wide range of claims, from minor theft incidents to major losses totaling in the seven figures.
In a recent interview with Digital Insurance, Gordon discussed the impact of climate change on property insurance and the difficulties in modeling data and adapting to evolving risks. The challenges posed by climate change have required insurers to reassess their approach to providing coverage for properties in areas prone to natural disasters such as wildfires, hurricanes, and floods.
Gordon emphasized the importance of staying ahead of these changing risks by continuously updating data models and utilizing advanced technology to accurately assess property vulnerabilities. As the frequency and severity of natural disasters continue to increase, the insurance industry must adapt to ensure that policyholders are adequately protected in the face of these evolving challenges.
Overall, Gordon’s experience at CSAA has provided him with insights into the complex nature of homeowners claims and the need for ongoing innovation and adaptability in the insurance industry. By staying informed and proactive, insurers can better serve their policyholders and mitigate the impacts of climate change on property insurance.