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Customers Drive the Venture on Monday


Apr 3, 2024

During Monday’s User Experience Hackathon, the company’s employees carried out an impressive 745 system upgrades in just one day. This dedicated day saw all of the company’s builder teams, including engineers, product managers, and designers from Tel Aviv, London, and Warsaw, halting their current work to focus exclusively on creating upgrades and improvements suggested by the company’s users, partners, and online communities. Over several weeks, Monday collected more than 2,000 suggestions and reported UX problems, filtering them to select ideas for planning and implementation during the hackathon.

The driving force behind this initiative is a strong belief in the importance of user experience (UX). Ila Narushevitz, director of product design at Monday, emphasized the goal of developing and implementing hundreds of proposals from customers to enhance the user experience. The teams addressed various gaps identified by users, from minor visual changes to the completion of important features, with a focus on creating a smooth and enjoyable user experience.

The work teams at Monday successfully fixed and upgraded 745 features related to user experience, involving customers in every step of the process. By presenting improvements to the customers who proposed them before launching them publicly, Monday fostered a sense of collaboration and highlighted the immediate impact of customer feedback on platform development. This customer-centered approach is central to Monday’s corporate culture and has proven to be successful in driving innovation and maintaining product relevance.

The company’s commitment to user experience extends to its relationship with customers, aiming to create a more profound and closer connection through active involvement in the development process. By addressing specific problems and needs in the system and engaging customers from idea generation to feedback collection, Monday not only improves its product but also strengthens its community and enhances the overall customer experience. This approach demonstrates the importance of listening to and involving customers in driving innovation and maintaining product relevance.

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