The concept of AI chatbot assistant technology is being utilized by business people who use computer laptops to engage in conversations with an artificial intelligence chatbot program on a website. This technology is used to generate virtual content on the screen.
HBX Group recently announced a significant investment in customer service innovation, leveraging Google Cloud’s AI technology to redefine customer experience in the travel and hospitality sector. This strategic decision demonstrates HBX Group’s dedication to providing service excellence and innovation to their partners and clients.
Through the transformation of its foundational technology, HBX Group recognizes the importance of introducing innovative products and services. With a strong technological foundation in place, the company is well-positioned to utilize cutting-edge AI capabilities to offer customers revolutionary experiences that set new standards in the travel and hospitality industry.
HBX Group is utilizing Google Cloud Contact Center AI technology and Gemini models to enhance customer interactions and provide swift, precise support across all customer engagement channels. This project is being developed in partnership with specialized provider Emergya, and the new AI-first customer service model will be gradually implemented across service channels in the coming months.
Xabi Zabala, Chief Operations Officer at HBX Group, stated, “This collaboration with Google Cloud and strategic partnership with Emergya is an important milestone in our transformation journey at HBX Group, demonstrating our commitment to innovation in areas such as Customer Service. We prioritize placing the customer at the center of our operations and by investing in advanced AI technologies, we aim to automate routine tasks, reduce response times, and support our customer service teams in delivering tailored support.”
Through the combination of people, technology, and data, HBX Group is working towards delivering world-class customer service and exceeding customer expectations in the travel and hospitality industry.