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Europeans are empowered to request repairs, visit independent service providers, or perform DIY repairs on their devices.

ByEditor

Feb 10, 2024

Users in the European Union are often driven to purchase appliances or electronic devices with the expectation that it will be an effective and long-lasting tool. However, when a component of an electronic device breaks, many users find themselves replacing the entire device rather than having it repaired. This behavior leads to substantial environmental consequences, contributing to the 35 million tons of waste produced annually in the European Union.

In response to these issues, the Council of the European Union and the European Parliament recently reached an interim agreement to strengthen consumer protection rules, part of which aims to establish a “right to repair.” This right to repair directive emphasizes the user’s ability to demand repair of broken devices, rather than replacing them, by the manufacturer. It also seeks to make available easily accessible repair methods, by making repair services “easier, faster, transparent, and more attractive”.

Under the new agreement, users are granted the option to directly contact the manufacturer’s technical service to request repairs for a reasonable price and within a reasonable period of time. This offer includes an additional twelve-month warranty period with the manufacturer for user’s devices, in case further repairs are needed.

In addition to being able to go directly to the manufacturer for repairs, users also have the option of utilizing third-party repair companies, as well as having the ability to repair their devices themselves. To assist with this, the European Union will be providing a comprehensive online repair platform where users can access repair services available across the entire European Union.

Furthermore, the agreement includes provisions to prevent companies from hindering the use of second-hand or 3D printed spare parts, ensuring that information on spare parts, necessary materials, and repair procedures are provided by the manufacturer. While currently a provisional agreement, it is intended to be formally endorsed and adopted by both institutions in the near future, making the right to repair directive a new consumer reality in the European Union.

By Editor

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