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Guide Issued by HHS for Health Plan Providers Affected by Change Healthcare Cyberattack


Mar 27, 2024

The Department of Health and Human Services’ Administration for Strategic Preparedness and Response, along with the Centers for Medicare & Medicaid Services, recently published a guide to health plan resources for healthcare providers affected by the Change Healthcare cyberattack. This guide includes key information such as health plan contact details to assist providers who are experiencing disruptions or challenges in obtaining payment information.

In an accompanying letter, it was mentioned that many healthcare providers are still encountering significant disruptions due to the cyberattack. Some providers are also facing difficulties in obtaining essential information from health plans regarding prospective payments and other flexibilities. The letter emphasizes the importance of reviewing HHS’ voluntary cybersecurity performance goals to enhance security measures effectively.

By providing health plan resources and contact information in the guide, healthcare providers can access the support they need to navigate through the aftermath of the cyberattack. It is imperative for providers to proactively seek information and assistance to ensure smooth operations and delivery of care to patients. The guide serves as a valuable tool to facilitate communication and collaboration between providers and health plans during this challenging time.

By editor

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