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iDigital network introduces “APP: The future of retail”


Apr 3, 2024

At the flagship stores of iDigital, visitors will receive personalized assistance from representatives who will guide them through their experience, offering expert support tailored to their individual needs. Customers can expect a high-quality experience, including precise product adjustments, technical advice, and access to laboratory services and product repairs by skilled technicians within 48 hours. The new APP branch will provide a more immersive experience for customers with Apple products, offering dedicated spaces for exploring a variety of products and accessories.

iDigital experts will assist customers in finding the right products for their needs, transferring data from old devices, providing guidance on product usage, and recommending complementary accessories for optimal use. Additionally, the store will feature group training sessions and demonstrations led by iDigital experts on various Apple device-related topics and new features. The company is also undergoing a digital transformation to enhance the customer experience, with a focus on projects such as a partnership with Shopify to launch an advanced digital commerce platform in early 2025.

Doron Sela, CEO of iCon Group and iDigital, expressed pride in the partnership with Apple and the launch of the APP format in Israel, emphasizing the commitment to providing exceptional sales and service for Apple products in the region. This initiative aims to make Apple products and services more accessible to customers in Israel and strengthen the relationship between iDigital and Apple enthusiasts.

Overall, iDigital’s flagship stores offer a unique, personalized experience for customers, with expert guidance, product adjustments, technical support, and access to laboratory services. The new APP branch provides a more immersive experience with Apple products, including group training sessions and demonstrations. The company is also undergoing a digital transformation to enhance the customer experience and expand its online presence.

By editor

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