Health systems are struggling to address the megachallenges facing health care: rapidly growing costs, inconsistent quality, and inadequate and unequal access to primary and other types of care.
A possible solution would be for health systems to forge partnerships with retailers. Retailers have largely focused on providing consumers with a convenient way to obtain basic care for one-off services such as taking a throat culture, treating an ear infection, or administering a flu vaccine.
Together, retailers and health systems can better provide comprehensive care for complex conditions, offer care in patients’ homes, leverage data to improve clinical care and the customer experience, and address the looming labor shortage in health care. This collaborative approach could potentially help address the issues currently facing the health care industry and improve outcomes for patients.