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ServiceNow enhances GenAI capabilities with latest platform update in Washington, D.C.


Apr 3, 2024

Welcome to the Cloud Wars Minute, your daily cloud news and commentary show. Each episode delves into the world of the cloud, exploring the constant innovation and evolution taking place in this technological realm. In today’s Cloud Wars Minute, guest host Kieron Allen takes a closer look at ServiceNow’s latest platform release, known as Washington, D.C.

One of the key highlights of this release is the enhancement of Now Assist’s GenAI functionality. Now Assist for ITOM AIOps applies GenAI to ServiceNow’s existing ITOM AIOps application, streamlining alerts with natural language to expedite issue resolution and provide additional context for IT operations staff. This innovative feature aims to simplify the often complex and technical language of alerts, making it easier for IT professionals to address and resolve issues efficiently.

Additionally, the release includes the Virtual Agent Designer, which allows for the development of intelligent self-service conversational automation. This feature, along with integrated dynamic translation, enables the automatic detection of the language of text inputs and the creation of responses in that same language. These enhancements contribute to a more seamless and user-friendly experience for ServiceNow users.

Another noteworthy addition to the release is the ServiceNow Impact AI Accelerators, which are designed to expedite the realization of value for users. These accelerators facilitate the adaptation of ServiceNow GenAI experiences, enable the analysis of the correlation between investment and business impact, and aid in monitoring ROI. Overall, these features work together to enhance the overall user experience and value proposition of ServiceNow’s platform.

By editor

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