Quite some time ago, news broke about the introduction of new technology at Sam’s Club. The technology aims to speed up the checkout process and get customers out of the store more quickly. Sam’s Club has a unique Scan and Go feature that is different from Costco, which allows customers to scan their items as they shop. Recently, Sam’s Club announced that the manual receipt verification process by team members at the exit will be replaced by AI receipt verification.
The new technology has already been rolled out in around 120 Sam’s Club stores across the United States, which is roughly 20% of their locations. The AI receipt verification system uses a combination of computer vision and digital technology to verify payments at the exit. The system is continuously learning and improving its process, so there may be some initial glitches as it is implemented in more stores.
The initial test of this technology was conducted in Southern States and was deemed successful, prompting the plan to implement it in all Sam’s Club stores by the end of the year. Customers who typically use the Scan and Go feature will not experience any changes to that system. The gradual rollout of the new technology is intended to ensure a smooth transition and address any potential issues that may arise along the way.
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