Delta Air Lines has once again clinched the top spot in the J.D. Power 2024 North America Airline Satisfaction Study for both First/Business Class and Premium Economy segments. This achievement marks the second consecutive year that Delta has been recognized in the Premium Economy segment. CEO Ed Bastian attributed this success to the exceptional service provided by Delta’s 100,000 employees worldwide, emphasizing the airline’s commitment to delivering an elevated customer experience.
The rankings by J.D. Power were influenced by Delta’s outstanding performance in six out of seven dimensions evaluated, which include the day of travel pre-/post-flight experience, onboard experience, ease of travel with the airline, digital tools, interactions with airline staff, and level of trust. Delta’s consistent performance in these areas has set a high standard in the industry and highlighted the airline’s dedication to exceeding customer expectations.
Bastian expressed his pride in the Delta team for their efforts in raising the bar for customer satisfaction. This recognition not only reflects Delta’s commitment to providing exceptional service but also showcases the hard work and dedication of its employees in delivering an unparalleled travel experience. As Delta continues to prioritize customer satisfaction and enhance its offerings, it remains at the forefront of the airline industry.